Customer Case Study | UNO Pizza, Dublin | October 2026
Running a busy restaurant means managing multiple orders, competing priorities and constant pressure to get food out on time.
For UNO Pizza in Dublin, growing demand across dine-in, takeaway and delivery was putting increasing pressure on the kitchen. During peak service, the team regularly had to pause delivery orders simply because the kitchen couldn't keep up.
By introducing RocketBox's AI-powered kitchen management system, UNO Pizza transformed how orders moved through its kitchen, increasing capacity, reducing delays and unlocking additional revenue without adding extra staff.
Results at a Glance
30%+ increase in peak kitchen throughput
63% reduction in delivery driver wait times
€3,500+ in additional weekly Deliveroo revenue
3.8 to 4.6 improvement in Deliveroo rating
About UNO Pizza
UNO Pizza is an independent pizzeria based in Rathmines, Dublin, serving customers across dine-in, takeaway and delivery through platforms including Deliveroo, Uber Eats and Just Eat and operating with Toast POS.
With over 1,000 orders every week and more than 60,000 orders processed through RocketBox by October 2026, the restaurant operates a busy, multi-channel kitchen where timing, coordination and efficiency are essential.
The Challenge: Too Much Demand, Not Enough Kitchen Capacity
Like many busy restaurants, UNO Pizza faced its biggest operational challenges during peak service.
With a full restaurant, takeaway collections and delivery orders arriving from multiple platforms, the kitchen was often operating at capacity.
Orders were being prepared without clear visibility of when delivery drivers would arrive. Some food was ready too early and sat waiting for collection, while other orders weren't ready when drivers arrived.
Kitchen staff were constantly juggling priorities, and as order volumes increased, maintaining an efficient workflow became increasingly difficult.
The biggest problem was the impact on revenue.
UNO Pizza regularly had to pause delivery orders during its busiest periods because the kitchen couldn't keep up with demand.
This meant turning away customers at precisely the time when the restaurant had the greatest opportunity to generate sales.
The demand was there. The challenge was finding a way to handle more orders without expanding the kitchen or increasing labour costs.
The Solution: Smarter Kitchen Management With RocketBox
UNO Pizza introduced RocketBox to bring greater control and coordination to its kitchen operations.
RocketBox brings orders from dine-in, takeaway and delivery into one intelligent workflow, helping kitchen teams manage priorities and prepare food at the right time.
Rather than simply processing orders in the sequence they arrive, RocketBox uses real-time information to determine which orders should take priority based on preparation requirements and delivery driver arrival times.
For UNO Pizza, this meant:
Smarter order prioritisation
Ensuring the kitchen focused on the right orders at the right time, rather than simply working through tickets in order.Delivery driver synchronisation
Aligning food preparation with driver arrival times to reduce waiting and improve collection efficiency.Better kitchen coordination
Giving staff a clearer view of incoming orders and helping kitchen stations work together more efficiently.
With a more structured workflow, the team could handle higher order volumes during peak service without the same operational pressure.
Most importantly, UNO Pizza could make better use of its existing kitchen capacity without adding extra staff.
The Results: More Orders, Less Waiting, Higher Revenue
During busy service, the order that arrived first isn't always the order that needs to be prepared first.
RocketBox intelligently prioritises orders based on operational requirements, helping the team stay on top of delivery, takeaway and dine-in demand.
Instead of manually managing a growing queue of tickets, kitchen staff have a clearer picture of what needs attention.
Synchronising Food Preparation With Delivery Drivers
One of the biggest challenges for delivery-heavy restaurants is the gap between when food is ready and when the driver arrives.
Prepare an order too early, and food can sit waiting for collection. Prepare it too late, and the driver is left standing in the restaurant.
RocketBox uses delivery driver information to help kitchens better align preparation with collection times.
For UNO Pizza, this meant fewer unnecessary delays and a smoother handover between the kitchen and delivery drivers.
A More Coordinated Kitchen Workflow
RocketBox also helps organise work across kitchen stations, giving staff greater visibility and a more structured process during busy periods.
With clearer priorities and more predictable workflows, the team can handle a higher volume of orders without the same level of operational pressure.
Most importantly, UNO Pizza didn't need to change its menu, pricing or restaurant concept.
It simply needed to make better use of the kitchen capacity it already had.
The Results: More Orders, Less Waiting, Higher Revenue
30%+ Increase in Peak Kitchen Throughput
With RocketBox managing order priorities and coordinating preparation, UNO Pizza increased its peak kitchen throughput by over 30%.
The restaurant could process more orders during its busiest periods without expanding the kitchen or increasing staffing levels.
€3,500+ in Additional Weekly Deliveroo Revenue
One of the most significant improvements was UNO Pizza's ability to keep its delivery channels open during peak service.
Previously, the restaurant regularly paused Deliveroo orders on Friday and Saturday evenings because the kitchen couldn't handle additional demand.
With RocketBox in place, the team could continue accepting delivery orders throughout the weekend.
This helped generate over €3,500 in additional weekly Deliveroo revenue, without additional labour costs.
Martin, Managing Director of UNO Pizza, explains:
“UNO went from pausing delivery every Friday and Saturday night to keeping it on all weekend. We've increased orders at peak times, adding over €3.5k per week on Deliveroo alone, without needing extra staff.”
63% Reduction in Delivery Driver Wait Times
By using real-time delivery information to better synchronise preparation with driver arrivals, UNO Pizza reduced delivery driver wait times by 63%.
This meant fewer drivers waiting around the restaurant, smoother collections and less disruption for the kitchen team during busy service.
Deliveroo Rating Improved From 3.8 to 4.6
Alongside the operational improvements, UNO Pizza's Deliveroo rating increased from 3.8 to 4.6.
When a restaurant keeps above 4.4 rating on Deliveroo, they receive a 10–15% more orders because the platforms prioritise their most efficient restaurants, the algorithm is associated with the restaurant’s performance on the platform.
For a restaurant where delivery represents a significant share of revenue, maintaining strong marketplace performance is an important part of continued growth.
The Bigger Picture: Unlocking Revenue From Existing Demand
UNO Pizza's experience demonstrates that increasing restaurant revenue doesn't always require additional staff, higher prices or increased marketing spend.
Sometimes, the biggest opportunity comes from improving how the kitchen operates.
By removing operational bottlenecks and improving order prioritisation, UNO Pizza was able to handle more demand during its busiest periods and capture sales it would previously have missed.
“That growth hasn't come from changing our concept or increasing prices. It's come from executing better during the busiest, most important parts of the day. We're simply converting more of the demand we already have.”
For restaurant operators managing high volumes of dine-in, takeaway and delivery orders, better kitchen coordination can have a direct impact on both operational performance and profitability.
Ready to Get More From Your Kitchen?
RocketBox is an AI-powered kitchen management system built for busy, delivery-focused restaurants.
By bringing every order into one intelligent workflow, RocketBox helps restaurants increase throughput, reduce delivery delays and unlock additional revenue from their existing kitchen capacity.
Book a demo to discover what RocketBox could do for your restaurant.
About the founders: UNO Pizza is owned by the founders of RocketBox. Drawing on decades of restaurant operating experience, including the challenges encountered first-hand at UNO Pizza, the founders set out to develop technology that would help restaurants manage peak demand more efficiently, reduce delays and maximise revenue. UNO Pizza became the first live restaurant environment for developing and testing RocketBox.
